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ITIL Training and ITIL Certification Course Class
ITIL Foundations 1.6
This instructor-led ITIL Training and ITIL Certification course for ITIL Foundations 1.6 on interactive online training
will provide students with a set of best practices standards for Information Technology (IT) service management. ITIL certification
provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
Featuring expert instruction from ITSM Service Manager, Patrick Von Schlag, the courses introduce the student to the fundamentals of IT Service Management as described in version 3 of
the IT Infrastructure Library. These courses contain Video instruction and review quiz modules.
The ITIL Foundation Certification Course introduces the new student to the fundamentals of IT Service
Management as described in version 3 of the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT
operations and ITSM programs
The IT Infrastructure Library (ITIL)
is so named as it originated as a collection of books each covering a specific 'practice' within IT management. These books were later consolidated into a number of 'sets' that group related sets of process guidelines for different aspects of the management of Information Technology systems, applications and services. Taken as a whole, ITIL provides a comprehensive set of guidance that provides management processes linking the technical implementation and operations guidelines recommended by specific equipment or software manufacturers and the strategic management, operations management and financial management of a modern business.
Course Overview This hands-on ITIL Version Foundation certification training
program introduces the student to the fundamentals of IT Service Management as described the IT Infrastructure Library. Accredited by ISEB and EXIN, the
course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
ITIL Training Course Course Outline
Course Introduction Course Introduction 6m Chapter 01 - Introduction to ITSM Introduction to ITSM 35m IT's Total Cost of Ownership (TCO)
ITSM's Value to the Business IT Service Management (ITSM) Critical Success Factors (CSF) Need to Know ITSM Concepts IT Service Provider Model IT Service Provider Domain Map IT Governance
IT Service Lifecycle Management IT Resource Management IT Quality Management IT Security Management IT Service Provider Capability Model The Service Provider Model Deployed Good Practice Service
Function-Process-Role Chapter 01 - Review
Chapter 02 - Introduction to ITIL Version 3 Introduction to ITIL Version 3 16m ITIL History ITIL Description ITIL v3 Service Lifecycle
ITIL v3 Service Lifecycle Management Processes Managing Services with ITIL Chapter 02 - Review
Chapter 03 - Service Strategy Service Strategy 20m The Service Lifecycle Service Strategy Objective
Service Strategy Processes Service Stategy - Principles Value Creation Utitlity & Warranty Service Assets Service Provider Types Service Portfolio Service Portfolio Management
Chapter 03 - Review
Chapter 04 - Service Design Service Design 21m The Service Lifecycle ITSM Service Design Objective Service Design Processes Service Design Principles Service Portfolio Design
Technology Design Process Design Measurement Design Service Provider Models Chapter 04 - Review
Chapter 05 - Service Transition Service Transition 13m The Service Lifecycle
Service Transition Objective Service Transition Processes Service Transition Goals Service Transition Value to the Business Chapter 05 - Review
Chapter 06 - Service Operation Service Operation 28m
The Service Lifecycle Service Operation Objective Service Operation Processes Service Operation Technology Domains Service Operation Management Domains Service Operation Goals
Service Operation Principles Service Operation Value to the Business Chapter 06 - Review
Chapter 07 - Continual Service Improvement Continual Service Improvement 27m The Service Lifecycle
CSI Objective CSI Model CSI Goal The Principles of CSI CSI Benchmarks Ownership Drivers Service Level Management Continual Improvement Service Measuring & Reporting Frameworks
Chapter 07 - Review Course Closure
ITIL Certification Training for ITIL Foundations Exam v3 1.6 Package Includes:
-12 Months Online Training featuring:
-Ondemand instructor-led classroom sessions with full audio, video and demonstration components with quizzing
$395 On Sale. Reg. $495 FREE SHIPPING ORDER TODAY!
- itSM Solutions LLC is the Accredited Courseware and Training Provider for this ITIL course Online only IntermediateITIL certifications and training programs can be purchased direct from itSM Solutions LLC @ www.itsmsolutions.com
- Hard copy student manuals can be purchased direct from itSM Solutions LLC - Exam vouchers can be purchased direct from itSM Solutions LLC
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