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ITIL Orientation Revision 1.6 Course Class
Online Interactive Video
ITIL ® provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT
This ITIL Orientation course is an effective way to introduce the concepts, relationships and benefits of IT Service Management to IT executives and staff that may not play an active role in
the program but need to understand the value it brings to the enterprise.
The ITIL course is the basic first orientation course before continuing to ITIL Foundations.
Accredited ITIL® training is provided by itSM Solutions, a CSME
Accredited Training Organization.
ITIL's Lifecycle Approach to IT Service Management
Lesson: Introduction to IT Service Management - The Continual Improvement of IT Services IT's Total Cost of Ownership (TCO) ITSM's Value to the Business IT Service Management (ITSM)
Critical Success Factors (CSF) Need to Know ITSM Concepts IT Service Provider Model IT Service Provider Domain Map IT Governance - Control Framework
IT Service Lifecycle Management - Management Framework IT Resource Management – Program/Project Methods IT Quality Management – Six Sigma Methods
IT Security Management – ISO/IEC Security Standards IT Service Provider Capability Model The Service Provider Model Deployed Good Practice IT Service Management Service
Function – Process - Role
Lesson: Introduction to ITIL - Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services ITIL History ITIL Description
IT Service Management Lifecycle The IT Service Management Lifecycle Managing Services with ITIL Lesson: Service Strategy - Service Value Planned The Service Lifecycle Managing across the Lifecycle
Purpose, Goals & Objectives of Service Strategy Scope of Service Strategy Value of Service Strategy Service Strategy Processes Service Strategy – Principles Value Creation
Utility & Warranty Capabilities & Resources Service Provider Types Service Portfolio Service Portfolio Management
Lesson: Service Transition - Service Value Implemented
The Service Lifecycle Managing across the Lifecycle The Service Transition Model Purpose, Goals & Objectives of Service Transition Scope of Service Transition Value of Service Transition
Principles of Service Transition
Lesson: Service Operation - Service Value Delivered & Supported The Service Lifecycle Managing Across the Lifecycle
Purpose, Goals & Objectives of Service Operation Scope of Service Operation Value of Service Operation Fundamentals of Service Operation The Principle of Service Operation
Service Operation Technology Domains
Lesson: Continual Service Improvement - Sustaining Service Value The Service Lifecycle Managing Across the Lifecycle Purpose, Goals & Objectives of CSI
Scope of CSI Value of CSI Principles of CSI CSI Approach Business Questions for CSI CSI & Organizational Change Ownership CSI Register Knowledge Management
PDCA & Continual Improvement Service Measurement Governance Frameworks, Models & Quality Systems Drivers 7-Step Improvement Process
ITIL Orientation Training 1.6 Package (The basics) Includes:
12 Months Online Training featuring live instructor-led classroom sessions with full audio, video and demonstration components Printable courseware
Focused on practical solutions to real-world development problems
$95 On Sale. Reg. $195 ORDER TODAY!
- itSM Solutions LLC is the Accredited Courseware and Training Provider for this ITIL course Online only Intermediate ITIL certifications and training programs can be purchased direct from
itSM Solutions LLC @ www.itsmsolutions.com - Hard copy student manuals can be purchased direct from itSM Solutions LLC - Exam vouchers can be purchased direct from itSM Solutions LLC
An International Computer Support Training and Certification
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